Our service
Our quality benchmark is the satisfaction of our customers. In addition to advice from our experts, we offer service and maintenance packages that exactly suit your requirements.
Simply the best on the market. Also when it comes to service.
Our service does not end with the delivery and commissioning of your system. With our Dimplex service, we ensure that your system always fulfils its task.
Our service leaves nothing to be desired and guarantees you as an operator, installer or private customer long-lasting and trouble-free operation - regardless of whether it is a heat pump system or ventilation system.
Dimplex Service Packages
The smooth operation of your Dimplex system is the be-all and end-all for us. With our service packages, we ensure long-term operation without disruptions and failures. And it even comes with a guarantee of up to 12 years.
More about the Dimplex service packages
Dimplex Maintenance Packages
For more efficiency, safety, comfort and reliability. For the entire Dimplex product life. The Dimplex maintenance packages ensure this.
More about the Dimplex Maintenance Packages
Service Calls
Use our new Dimplex portal to order a service call for heat pumps, ventilation devices and fan coil units.
Order service in the portal now
Warranty Extension (DHW/DL)
Use our new Dimplex portal to extend the guarantee for hot water heat pumps and decentralized ventilation devices.
Order a warranty extension in the portal now
Downloads
Find all downloads at a glance and use the search function to quickly find the right document.
To the downloads
Quick help when searching for spare parts.
Spare parts for products from Dimplex, ewt, KVS-Klimatechnik, AKO, ewt (vacuum cleaner), EIO, Aqua Vac, Windsor, AKO and AKA. Our experts will be happy to help you quickly get the right spare part for your product.
To the contacts for ordering spare parts